We aim to please all users, and part of our commitment to that is allowing users the ability to refund certain purchases made on World to Build.
We will refund purchases made for membership if a refund request is made within 24 hours of the original purchase (see Refund Requests below).
We cannot refund purchases made for BuildBux or Qbits packages. In addition, we also cannot refund purchases made on virtual items (such as user-made designs and other Marketplace items), games, or other user generated content on our website or game.
Players may request a refund on refundable payments by navigating to their account settings page and accessing the billing tab. Players will only be eligible for refunds on refundable payments less than 24 hours old. If a purchase is eligible for refund, a request refund button will appear next to the eligible purchase. If the purchase is older than 24 hours (one day), players will not see a request refund button in their account settings.
Our team reviews refund requests within 7 business days. However, our team reserves the right to refuse a refund to any user for any reason.
Once a refund request is initiated, and the refundable payment is a renewing payment, the automatic renewal will cancel.
Additionally, we may limit a player's ability to refund services in the future if we believe they are participating in refund abuse (see Refund Abuse below).
Our payment services will automatically convert currency during checkout to U.S. dollars. Therefore, we only refund payments in U.S. dollars. Generally, refunds are processed back to the original payment method. If there are circumstances that a refund cannot be issued back to the original payment method, the player account will be given account credit in the dollar amount for the entire purchase.
In the event that payments are refunded in account credit, the account credit will be available immediately after a refund request is accepted. However, credit or debit card refunds may take 3 to 7 business days to process. We encourage those who have not received a refund within 7 business days to contact their card issuer for more information.
There are some situations in which we will not refund services that may be eligible for refund under normal circumstances.
We will not refund purchases made on account that have been terminated for violating our Terms of Service, and we will not refund purchases made on content that is removed from the website.
We provide players with the ability to request and receive refunds in order to maintain a good relationship with them. If by chance it appears to us that a player may be abusing refunds, we may stop offering them to that player all together. An example we use as refund abuse would be purchasing multiple packages, then refunding them immediately after.
See also: How can I transfer my membership?